Frequently Asked Questions

General FAQ

Give us a call at 413-341-9400 to schedule your intake appointment!

We offer services to all ages across the lifespan.

We specialize in services for transgender, gender-diverse (non-binary, gender-queer, gender-nonconforming), those questioning and exploring their gender, others for whom gender identity provides a barrier to accessing quality health care, and their loved -ones.

If you have to cancel an appointment, it is important to call us at 413-341-9400 at least 48 hours in advance. Transhealth Northampton may choose not to see those who repeatedly cancel appointments without notice.

Your privacy and the privacy of your health information are very important to us. We will not disclose your health record information unless you direct us to do so, or unless the law authorizes or compels us to do so. Our staff and providers access patient information only as it is necessary to do their jobs, and are annually trained and tested to the highest standard of patient privacy.

Your health record belongs to you. You have the right to access it, submit amendments to it, and to indicate if anyone else should have access. It is important that you become familiar with your health record, because it will help you track your health and make educated decisions about your wellness. You have 24/7 access to your online health record through the Patient Gateway.

You may view our accepted health insurance plans here

Patient Gateway is our secure online health records system that gives you more flexibility and direct access to your health care information. It is accessible on the internet via your computer, and as an app for your smartphone or tablet. The more you know about your health care, the greater our partnership can be.

You may leave us feedback here!

We do not have a pharmacy on-site at this time.

No problem! You can keep your current primary care provider and just see us to initiate and monitor hormones or pubertal suppressors.

No problem! You can schedule a single appointment with a provider, mental health provider, or both.

COVID-19 FAQ

We do not offer COVID-19 testing at this time.

We do not offer the COVID-19 vaccine at this time.

Primary care appointments may be conducted either in-person or virtually, depending on the nature of the visit.

Patients are able to access virtual or in-person mental health service

Please call us at 413-341-9400 upon your arrival to check-in. Once we are ready to see you, we will call you to come inside for a temperature screen and to see your provider.

Primary Care FAQ

We ask that you please plan for a one hour initial intake appointment.

We pride ourselves in providing multidisciplinary care including integrating a mental health clinician in all new patient visits alongside a physician. It is done to ensure that our team can hear and understand your questions, concerns, and goals for care.  

Primary Care Provider: This will be your ongoing primary care provider. They will be present throughout the intake appointment.

Mental Health Provider: They will be present for your initial self-introduction and assessment. They will inform you of any services that may be relevant to you, and will be able to provide referral letters, either at the time or in the future.

Nurse: They will likely be the one who takes you to the exam room, answers clinical-related phone calls and emails, and assists with injections.   

*If you do not wish to have a mental health provider involved in your intake appointment, please let us know at the time of scheduling.

The best way to contact your provider for non-urgent questions is to message them through Patient Gateway. You should expect a reply within 1-3 days.

If you require immediate urgent care, please contact our office at 413-341-9400, contact 9-1-1, or go to your nearest Emergency Room.  Patient Gateway messaging should not be used if you require urgent care.

*Urgent health concerns are considered serious and require emergency care. If not treated immediately they could result in disability or death.

Mental Health FAQ

We do, call us at 413-341-9400 to schedule an intake appointment.

We currently offer short-term therapy, please call us at 413-341-9400 to schedule an intake or request more information.

We will begin hosting peer-support groups once social-distancing measures are no longer necessary.

Clients will be able to access virtual or in-person mental health services once social-distancing measures are no longer necessary.

No problem! You can schedule a single appointment with a clinical provider, mental health provider, or both.

Community FAQ

Drop-in space will open once social-distancing measures are no longer necessary.

We plan to host community events once social-distancing measures are no longer necessary.

We plan to host community classes once social-distancing measures are no longer necessary.