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Visiting Expectations

Scheduling Appointments 

As a new patient of Transhealth Northampton, there are some things you should know when making your first appointment. First, call (413) 341-9400 to schedule your appointment. Be sure to have your full name (including middle initial), date of birth, current address and phone number, primary care provider (PCP) you would like to schedule with, and your current insurance information. Our front desk will help schedule you Monday through Friday from 9:00 – 5:00. 

If you have been seen by Mass General Brigham, Cooley Dickinson Hospital, or an affiliate site, please call 413-341-9400 so we can schedule an appointment for you.

If you have not been seen at any of these locations, please click this link to start the “New Patient Registration” process – this will allow us to schedule a time to speak with you and fully register you in our system.

Canceling Appointments

If you have to cancel an appointment, it is important to call us at (413) 341-9400 at least 48 hours in advance.

Preparing for Your Scheduled Appointment

Insurance: We accept most major insurance plans, including Medicare. If you have any questions on contracted plans, please contact our front desk. To have a clear, solid understanding of your coverage, benefits, referral requirements, and co-pay, please contact your insurance provider. 

Requesting Past Medical Records: If you are a new patient, please request your past medical records from your previous physician by completing the “Release of Medical Records” under “Health Tools” in the Patient Gateway. 

Arriving for Your Scheduled Appointment: Our practice will let you know how far in advance you should arrive for your scheduled appointment in order to prepare for your visit in the exam room and begin your appointment on time. 

What to Bring to Your Appointment

For your first appointment with your PCP, you will need to bring the following: 

  • A valid government-issued driver’s license or other photo identification.
  • Your copay (if you have one).

During Your Appointment 

We pride ourselves in providing multidisciplinary care, including opting into an integrated mental health visit during your new-patient visit alongside your primary care provider. We offer this integrated model to ensure that our team can hear and understand your questions, concerns, and goals for care.

After Your Appointment 

If you require a follow-up appointment or a routine check-up with our care team, please schedule your next appointment with one of our patient care representatives before you leave our office. Our goal is to provide you with timely access to appointments when you need them.

Prescription Refills

Prescription refills require close monitoring by your primary care provider to ensure the safe continuation of the appropriate dose and frequency of the medication. Our office will prescribe the appropriate number of prescription refills to last you until your next scheduled appointment. Please be sure to schedule your next appointment in advance and with adequate time to receive a prescription refill.