Visiting Expectations

Scheduling Appointments 

As a new patient of Transhealth Northampton, there are some things you should know when making your first appointment. First, call (413) 341-9400 to schedule your appointment. Be sure to have your full name (including middle initial), date of birth, current address and phone number, primary care provider (PCP) you would like to schedule with, and your current insurance information. You will want to let the scheduler know about all the concerns you would like addressed so that we can schedule the appropriate amount of time to care for your needs.

Our front desk will help schedule you Monday through Friday from 9:00 – 5:00. Established patients can schedule appointments online by visiting our Patient Gateway at https://patientgateway.massgeneralbrigham.org/.  

Cancelling Appointments

If you have to cancel an appointment, it is important to call us at (413) 341-9400 at least 48 hours in advance. Transhealth Northampton may choose not to see those who repeatedly cancel appointments without notice. 

Preparing for Your Scheduled Appointment

Insurance: We accept most major insurance plans, including Medicare. If you have any questions on contracted plans, please contact our front desk. To have a clear, solid understanding of your coverage, benefits, referral requirements and co-pay, please contact your insurance provider. 

Patient Form: A Patient Intake Form was sent to your email address on file. If you did not receive a patient intake form, please contact our office at 617-643-7210. 

Requesting Past Medical Records: If you are a new patient, please request your past medical records from your previous physician by completing the “Release of Medical Records” under “Health Tools” in the Patient Gateway. 

Arriving for Your Scheduled Appointment: Our practice will let you know how far in advance you should arrive for your scheduled appointment in order to prepare for your visit in the exam room and begin your appointment on time. 

What to Bring to Your Appointment

For your first appointment with your PCP, you will need to bring the following: 

  • A valid government-issued driver’s license or other photo identification.
  • Your copay (if you have one).
  • Documentation of Legal Name Change (if applicable).
  • All your medication bottles (prescribed or over the counter).
  • All previous records, including immunizations. 
  • Change of address or phone numbers if you have recently moved.

This is all to ensure your personal security, as well as making sure that your medical records are up to date. Our goal is to provide you with the safest care possible, and having all your medical information helps us accomplish that goal.  At your first visit, you may also be asked to sign a “release of records” form that will enable us to get your records from your previous doctor. Your previous records will help us understand some of your medical history and past treatment plans. 

During Your Appointment 

We pride ourselves in providing multidisciplinary care, including integrating a clinical social worker in all new-patient visits alongside a physician. It is done to ensure that our team can hear and understand your questions, concerns, and goals for care.

After Your Appointment 

If you require a follow-up appointment or a routine check-up with our care team, please schedule your next appointment with one of our patient care representatives before you leave our office. Our goal is to provide you with timely access to appointments when you need them.

Prescription Refills

Prescription refills require close monitoring by your primary care provider to ensure the safe continuation of the appropriate dose and frequency of the medication. Our office will prescribe the appropriate number of prescription refills to last you until your next scheduled appointment. Please be sure to schedule your next appointment in advance and with adequate time to receive a prescription refill.